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Service Delivery Manager in Los Angeles, CA at LiquidHub

Date Posted: 6/18/2018

Job Snapshot

Job Description

10 years managing projects and service delivery relevant to pharma commercial data & systems

Working with variety of business stakeholders and IT constituents with clear, concise communications

Experience in Pharmaceutical Sales and Marketing (i.e. Commercial Operations, Sales Operations, Commercial IT)
Experience with data management and MDM
Experience working with leading off-shore teams.
Experience with Pharma Sales and Marketing data (I.e. Specialty, Veeva, IMS Health, MedPro, Symphony/Wolters Kluwer, etc) 

Job Requirements

Essential Service Delivery Manager Job Functions:

Communicate with client, Liquidhub Workflow Leads, and individual data providers on technical and data related issues
o Document issues / requirements
o Track and follow up on incidents to ensure they are resolved within service level time lines
o Perform data technical or data analysis to determine root cause
o Collaborate to define and implement solutions
o Provide status updates as appropriate

Collaborate with the LiqudHub India Operational Team on system related issue resolution such as processing failures, planned and unplanned system outages etc.
o Identify and implement process improvements.
o Maintain quality of service by enforcing and establishing standards.
o Prepare reports by collecting, analyzing, and summarizing information.
o Analyze data for trend breaks and consistency issues, and review findings with client.
o Contribute as needed to defining and estimating small projects.

Educational Requirement:

Bachelor's degree from an accredited college or university with specialization in an information technology field (e.g., Computer/Management Information Systems (MIS/CIS), Computer Science (CS), Electrical/Computer Engineering (EE/CE), or an equivalent combination of related education and work experience.


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